How to
make a claim
Our gadget insurance policies offer both affordability and flexibility when protecting your trusted devices. We recognise that needing to make an insurance claim on an item you use daily can be quite frustrating, given the time without it. As such, we are dedicated to ensuring that our claims process is as straightforward, efficient and as fuss-free as possible.
Making your claim is easy...
Step 1
Check your Policy Schedule under the ‘COVER DETAILS’ section to confirm who your insurance cover is with.
Step 2
Start the process of making your claim by:
Zenith Insurance Plc
For a policy number starting with SC
Call 0203 794 9300Our phone lines are open between
9 AM and 6 PM Monday to Friday.
Email our advisorssupercoverclaims@directgroup.co.uk
Bastion Insurance Services Ltd
For a policy number starting with BA
Call 0345 074 4810Our phone lines are open between
8:30 am to 6:30 pm Mon - Fri
Saturday 8:30 am to 1:00 pm
Email our advisorsgadgetclaims@directgroup.co.uk
Claims Portalbastion.directgroup.co.uk
Important information
Please note, if your gadget was stolen or has been lost, you should also take the following steps:
Evidence of ownership will need to be provided to the insurer
Report the theft / accidental loss within 24hours of discovery to your airtime provider
Report theft / accidental loss within 48 hours of discovery to the Police and obtain a crime reference number
If the incident happened outside of the UK, please notify the claims administrator within 48 hours of returning to the UK
Review your policy wording for further details.